Thank you for choosing our Kodaikanal Tours & Guides. We strive to provide our customers with the best possible service and experience, and we hope you are satisfied with your booking. However, we understand that sometimes circumstances may require you to cancel your reservation and request a refund. To ensure that our refund policy is fair and transparent, we have established the following guidelines:
- Cancellation Policy
If you need to cancel your booking, please do so at least 48 hours before your scheduled check-in time. If you cancel your reservation within 48 hours of your check-in time, we may not be able to process your refund.
- Refund Eligibility
You may be eligible for a refund if you cancel your reservation within the required time frame.Refunds will only be granted within 30 days of purchase. After 30 days, no refunds will be granted.
- Refund Processing
If you are eligible for a refund, we will process your refund as soon as possible. Refunds may take up to 10 business days to appear in your account, depending on your bank or credit card issuer.
- Contact Us
If you need to cancel your reservation or request a refund, please contact our customer support team as soon as possible. You can reach us via email, phone, or chat, and we will be happy to assist you.
- Exceptions
Please note that there may be some exceptions to our refund policy, such as in the case of natural disasters or other events beyond our control. In such cases, we will work with you to find a suitable solution.
We hope that our refund policy provides you with the peace of mind you need when booking a homestay through our website. If you have any questions or concerns about our policy, please do not hesitate to contact us.
Note:Refunds will only be issued for purchases made directly through our website. If you have made a purchase through a third-party website or vendor, you must contact them directly for their refund policy.
We reserve the right to modify or change this refund policy at any time. If you have any questions or concerns about this policy, please contact us at {email}.
